Add funds to your wallet and verify a top up

Before you start

Select the customer account that should receive the credit. Use only payment methods offered on the Billing page.

Steps

1. Open Billing and choose Add funds or Top up.
2. Enter the amount and select an available payment processor. Review the total before completing payment with that processor.
3. Return to the console after payment. Check the wallet transaction history rather than relying only on the processor receipt.
4. Match the amount and payment status to your receipt. Allow time for payment verification if the transaction is pending.
5. If payment completed but no credit appears, open a support ticket with the transaction ID, amount, date, and processor. Do not send full card details.

Check the result

A verified credit appears in wallet history and the balance is available to the selected account.

Troubleshooting

Do not pay again while a first payment is pending. A declined, canceled, or unverified payment may not credit the wallet. Support can reconcile a receipt with the payment record.

Next steps

• Wallet top up