Before you start
Select the correct account; billing history is scoped to account access.
Steps
- Open Billing and inspect invoices for the relevant period.
- Open the invoice to review its line items, service names, amount, and payment status.
- Compare wallet transactions with the invoice or usage view. A usage event, wallet debit, and invoice line can describe the same underlying charge.
- Use Projects and Billing usage to identify which resource generated the cost. Check stopped GPU disks and active subscriptions as well as running compute.
- If something does not reconcile, send support the invoice ID, service ID, time range, and a concise explanation of the expected amount.
Check the result
You can trace a charge to its account and resource without changing any billing records.
Troubleshooting
Switch accounts if records are missing. Do not share billing screenshots containing another person’s payment information.