Before you start
Keep the service ID and time of the failure. Do not deploy duplicate servers while investigating.
Steps
- Open the service under the correct customer account and inspect provisioning state and any displayed error.
- If the VM is running, confirm its current assigned address and connect through SSH or the supported web console.
- Inspect the guest’s network configuration, SSH service, firewall, and listening application ports.
- If the VM appears missing, check account selection first. Do not claim or transfer another user’s provider resource.
- Open a support ticket with the service ID, region, action attempted, and a redacted error message. For a paid order, include the related billing identifier.
Check the result
You know whether the failure is in ordering, provider provisioning, guest boot, networking, or the application.
Troubleshooting
A provider outage or missing service cannot be repaired by repeatedly clicking Start. Support should reconcile ownership and billing before any replacement or retry.